Getting Started With SegMate - Pt. 2

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By Karl Schuckert

updated 3 months ago

Your next step to getting started with SegMate is to set up your Welcome Message & Persistent Menu. Please watch the video below.

UPDATE (7-16-19)

As of July 16th, 2019 you can no longer include "child" or "nested" menu items in your Persistent Menu. Facebook has removed this ability. You are still allowed up to 3 main navigation items in your menu.

UPDATE 6-18-18

The Welcome Message is now located in the "Default Messaging" section.

Step 1: Go to Default Messaging. Enter Greeting Message.

Step 2: Select Chat Engage Bot and click Save.


Here is the flowchart of how to do the Persistent Menu.

Step 1: Go to Persistent Menu and click Add Parent Menu Item.

Step 2: Enter Menu Title.

Step 3: Choose Button Action. You have 2 types:

  1. Select Chat Engage Bot
  2. Open URL

Step 4: Turn on the Active Menu.

Step 5: Click Send Menu to Facebook.

Note: You are allowed 3 Parent menu items. You must set up your Welcome Message first before sending your menu to Facebook. 


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