User Input Bot Element

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By Chielou Guitche

updated 7 months ago

Introduction


Setting Up Custom Fields

Step 1: Go to Chat Engage

Step 2: Click Custom Field

Step 3: Create Custom Field. You will have 6 options:

  1. Text - User may enter any alphanumeric value.
  2. Email - User must enter a valid email address format.
  3. Number - User can only enter a number. "." is accepted in case of decimals.
  4. Date - Accepted Date formats: Y-m-d, Y/m/d, m-d-Y, m/d/Y
  5. Date/Time - Accepted Date formats: Y-m-d, Y/m/d, m-d-Y, m/d/Y

                             -  Accepted Time formats: 24 hour (14:00) or 12 hour format (2:00pm EST)

                                For example: 12-30-2018 2pm EST

      6. Phone Number - The following formats are accepted:

                                         (555)555-5555

                                         555 555 5555

                                         555-555-5555

                                         +55 555 5555


User Input Bot Element Settings


Custom Field Reporting


Email & Phone Number Quick Replies


Putting It All Together


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