Facebook Messenger Policy

Learn about Facebooks Policy's and Terms to keep your Bots compliant.

Facebook™ Messenger Platform Policy Overview

Messenger Platform Policy Overview The Messenger Platform’s policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of...

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By Karl Schuckert

updated about 2 months ago

Facebook™ latest "Engagement Bait" Policy

Facebook™ has recently released a new policy around what they label, "engagement bait".  Facebook™ defines this tactic as: "Engagement bait is a tactic to create Facebook posts that goad people...

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By Chielou Guitche

updated about 2 months ago

What are Facebooks Policies on Messaging?

Standard Messaging The following is an overview of policies that apply to Messenger Platform integrations that use standard messaging. For complete policy details, see the Messenger Platform...

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By Chielou Guitche

updated over 1 year ago

Facebook blocked my Messenger, and my SegMate account isn't working. What did I do wrong?

You send mostly promotional messages, where the primary call to action is "buy this thing" You are using Messenger to promote "flash sales", "fire sales", or and kind of "sale". You send messages...

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By Karl Schuckert

updated about 2 months ago

Design Best Practices

Design Best Practices Designing a Messenger bot is different from designing apps for mobile or the web. Some universal UX principles apply, of course, but the tools and expectations are very...

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By SegMate

updated over 1 year ago

Facebook shifting its UK users onto US agreements

The transition takes effect next year as pronounced in February by Google. As of the moment, all UK users are directed by protocols of Facebook's Irish headquarters, but this legal relationship...

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By Chielou Guitche

updated 26 days ago

16th of December Facebook EU Privacy Changes to Messenger API and SegMate

Please read this guide carefully as this coming 16th of December Facebook will place restrictions on Facebook Messenger APIs that will affect your utilization. This is to comply with the new...

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By Chielou Guitche

updated 9 months ago

SegMate Features affected by the EU Privacy Changes

Good news Facebook announced Rollbacks on most of their feature that we lost due to EU policy changes. You can read more about that here. ...

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By Chielou Guitche

updated 7 months ago

Updated EU Privacy Changes to Messenger API and SegMate

February Updates: Let's celebrate! just recently Facebook has declared the intended rollback of the December 16th, 2020 EEA modifications.  The EEA restrictions reshaped thousands of SegMate users,...

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By Chielou Guitche

updated 8 months ago