SegMate Website

General Tutorials

Includes topics like keywords.

Dashboard Tutorial

Keywords Tutorial

Step 1: Go to Keywords. Step 2: Click Add. Step 3: Enter your Keyword.   Ex: HELP Step 4: Choose Action.  You have 5 choices: Select Chat Engage Bot Begin Sequence Remove Sequence Notify Admin Unsubscribe Step 5: Click Save. Note:  You ca...

Custom Audiences

Watch the tutorial below to learn how to add Subscribers to a Custom Audience in your Facebook™ Ads Manager when a user clicks one of your Bot buttons or Quick Replies. IMPORTANT : If you are receiving an error after attempting to create a Custom ...

Using SegMate with Shopify

Connect the FREE Shopify messenger bot. But first you will need to connect FB store and payments.

Here is your step-by-step instructions to do so. One really cool thing I find with Shopify is that they are always on top of the curve and ahead of technology. Because of that Shopify built in their sales channel options for both Listing your prod...

Design Best Practices

Design Best Practices Designing a Messenger bot is different from designing apps for mobile or the web. Some universal UX principles apply, of course, but the tools and expectations are very different, even compared to other messaging platforms. I...

How to Share-A-Bot using the Share-A-Bot Link Builder

One of our biggest-highest requested features is now live. And that is the Share-A-Bot link builder. We did not spare much to this idea and loved the fact that now people can share their bots with others. With that, we are excited to bring you the...

How to Use The One-Time Notification Request (OTNR) for Facebook™ Messenger

Let's review what are the best ways to use Facebook's (OTNR) tokens topics and tags When Facebook took away the +1 feature a lot of people felt messenger marketing will never be the same. And in many ways, it will not be the same... However, it ju...

16th of December Facebook EU Privacy Changes to Messenger API and SegMate

Please read this guide carefully as this coming 16th of December Facebook will place restrictions on Facebook Messenger APIs that will affect your utilization. This is to comply with the new privacy rules in Europe, These alterations will also aff...

SegMate Features affected by the EU Privacy Changes

Good news Facebook announced Rollbacks on most of their feature that we lost due to EU policy changes. You can read more about that here. https://help.segmate.io/article/76-updated-eu-privacy-changes-to-messenger-api-and-segmate Files and Media A...

Facebook shifting its UK users onto US agreements

The transition takes effect next year as pronounced in February by Google. As of the moment, all UK users are directed by protocols of Facebook's Irish headquarters, but this legal relationship will shift once the UK users exit from EU. Steering t...

Updated EU Privacy Changes to Messenger API and SegMate

February Updates: Let's celebrate! just recently Facebook has declared the intended rollback of the December 16th, 2020 EEA modifications.  The EEA restrictions reshaped thousands of SegMate users, so the return of Messenger and SegMate features w...